Effective Date: Jan 15, 2009
Last Updated: June 24, 2025
1. Digital Nature of Our Services
At NEI Webs, we specialize in providing digital products and services such as website design, app development, SEO, social media marketing, graphic design, and related solutions. As such, we do not ship or deliver any physical goods.
2. Delivery of Services
Our deliverables (e.g., websites, graphics, marketing campaigns, mobile apps) are shared digitally through:
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Email
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Cloud storage links (e.g., Google Drive, Dropbox)
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Access to live websites or apps
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Project management tools (e.g., Trello, Asana)
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FTP/SFTP and CMS login credentials
Delivery timelines are defined in the individual project agreement or contract, and vary based on project scope, complexity, and client responsiveness.
3. No Physical Shipping Involved
Since all services are rendered digitally, there are:
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No shipping fees
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No courier tracking
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No physical deliveries
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No need for shipping addresses
4. Access and Communication
Clients will receive access credentials, source files, and final outputs via secured digital means. It is the client’s responsibility to:
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Keep the access information confidential
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Download/secure their deliverables after handover
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Notify us in case of any technical issues during delivery
5. Customer Support
If you experience issues accessing or receiving your digital deliverables, please contact us at:
Email: info@neiwebs.com
Address: NEI Webs, Manipuri Basti, Ulubari, Guwahati, Assam – 781007